Frequently Asked Questions


What kind of payment methods can I use?
All major credit cards are accepted. For some countries other payment methods are also accepted, such as direct debit and bank transfer, PayPal, DB24, CommerzBank OnlineBankingweb, Dresdner Bank internetbanking, Netpay, Paybox, iDEAL, Solo card, etc.

Is online payment using Naviextras Toolbox safe?
The online payment system is operated by the world's largest authorized online payment processor companies. They use the https secure transmission data protocol. You provide your credit card data directly to payment processor companies, and Naviextras Toolbox does not receive or store any sensitive data.

I do not have credit cards for online payment. / I do not want to pay online.
At the moment it is only possible to pay online.

The payment failed. What can I do?
Check your card details and try again or contact your bank.

I mistyped the invoicing data or I need an invoice for a different name and address. How can I change the invoice?
According to the Terms and Conditions of purchase, it is not possible to modify an invoice after sending the order.

How do I return or exchange a downloaded product that I have purchased?
Downloaded products are not eligible for refund or exchange. See Terms and Conditions of purchase.

Update Process

What happens if the update or payment process is aborted?
If the process is aborted before payment, you will have to start the check-out process again, but all updates will still be in your cart. If the update process is aborted after a successful payment, proceed with launching Naviextras Toolbox to download update files from the Internet.

How long does it take to download updates?
The download time depends on your internet bandwidth. To download the content you purchased, you need to have a broadband internet connection.

If I have more than one SD card/device, can I update both of them with the content I purchased?
No. Purchased contents can only be used on the SD card / device connected at the time of the purchase.

Naviextras Toolbox

What is Naviextras Toolbox?
Naviextras Toolbox is a free software to manage the content on your device, download and install purchased map updates and connected services.

How can I get the latest version of Naviextras Toolbox? How can I update Naviextras Toolbox?
Naviextras Toolbox has a self-update feature, which prompts you to update it as soon as a newer version is available.

What happens if there is not enough space on my computer’s hard drive when I try to download my free map update?
You need to free up some space in order to download the contents. See ‘How to guide’ Manage content under Settings.

Can I cancel a download in progress?
Yes, you can cancel the Download process. However, it is recommended to let the Download and Install process complete successfully to maintain consistency and validity of the map contents on the SD card/navigation device. If you want to abort the process anyway, you can continue the download later in the Available updates menu.

Why should I register? Can I buy without registering?
You need to be registered in order to download updates or buy content. It is not possible to buy content without registering.

Where can I register and log in?
To access register/login screen, you just need to start Naviextras Toolbox and connect your SD card/USB/device. The login/register screen will automatically pop-up.

I forgot my password. What should I do?
If you have forgotten your password you can use the ‘Forgotten password’ function on the Login Page. See ‘How to Guide’. You will receive an email with the information on how to reset your password

I have not received the forgotten password email. What can I do?
First, please check to see if it is in your spam folder. If you do not find the e-mail, you can send a new reminder or you can contact our Customer Care Team.

What is self-update?
Upon starting Naviextras Toolbox, the software automatically checks for available updates. If there is a newer version available, you will be asked to update your Naviextras Toolbox software. Accessing map updates require the latest Naviextras Toolbox installed.

What is history?
You can check the Device and Purchase history under the Settings > My Account menu. See ‘How to Guide’.

What is a Latest Map Guarantee (LMG)?
Navigation device manufacturers often offer a Latest Map Guarantee which entitles you to get the most up-to-date version of the maps installed on your unit, within a fixed number of days (usually, but not always 30 days) from the first use of the navigation device.

What is a Lifetime Map Update?
Navigation device manufacturers also offer Lifetime Map Update solutions which - depending on the manufacturer - entitle you to get up to 4 map updates per year from the first use of the device until the end of its lifetime.

Can I download my invoices?
Yes, you can reach this option in the Device and Purchase history under the Settings > My Account menu. See ‘How to Guide’.

Where can I enter and edit my invoice address?
During purchase, you will be prompted to give the invoice address to buy updates. See ‘How to Guide’.

Can I buy more than one update at the same time?
Yes, you can buy multiple different contents at the same time. See ‘How to Guide’.

What is a Subscription?
Update Subscriptions provide map and content updates typically 2-4 times a year, for 1, 2 or 3 years from the time of purchase. See ‘How to Guide’.

How do I contact the Customer Care Team?
You can send us an email by selecting the ‘Customer Care’ option on the Help Page. See ‘How to Guide’.

I cannot log in with my e-mail/password. What can I do?
You can request a forgotten e-mail/password reminder e-mail.

My SD card or USB was lost or broken. What can I do?
If your map SD card was lost or damaged in any way, please contact your device manufacturer for replacement. If you update your inbuilt head unit using a USB stick, please reformat the USB stick, or use a different one, prepare it for updates and start the update process from the beginning. If your device uses SyncTool please contact our Customer Care Team. See ‘How to Guide’.

I bought an update, but I do not wish to download it now. What will happen?
You can download all purchased contents at a later time. (Please Note: The subscription activation period starts at the time of purchase.)

There is not any free space on the SD card. Can I use another SD card?
No, you can use only a valid Naviextras SD card. However, it is possible to remove some contents in order to get more space on the SD card. See ‘How to guide’ Manage content under Settings.

There are several free updates available for installation. Do I have to install all of them? What happens with contents not installed?
You do not have to install every update, but it is recommended if you wish to use each one. You can install purchased content at a later time also.